Hello Anna,
There are at least two things going on here:
- As you correctly suspected, the flag preventDataContextReorg (I’m pretty sure) defaults to true. It defaults to true so that your users won’t reorganize their data and make it impossible for your data interactive (plugin) to add more data. But you can set it to false as shown in the section Example: InteractiveFrameUpdate of the API documentation. It sounds like you tried this with no success, but try again and if still no luck, ask here.
- If you want to be able to add data no matter how users may have reorganized things, use the Items api instead of the Cases api.
Can you share a bit more about your situation and the plugins you are creating?
Bill